Salon Policy

Drop Off

Please be on time for your appointment, as our schedule is disrupted when a client is late. We reserve the right to re-book appointments if someone is more then 15 minutes late.


**Please ensure your dog has had time to relieve itself prior to dropping off. Please be courteous and respectful to others by cleaning up after your pets "mess" in and around our facility if it should occur (poop happens, but lets stay clean & beautiful).

No show

No-shows or same day cancellations WILL be charged $25.00 per pet at the next visit. We give reminder calls the night before your appointment to help avoid this issue.

Pick Up

Please pick up your pet promptly at the time given to you. 

Pets not picked up within 30 minutes of that time will be subject to a $15.00 daycare fee.


** Please call to let us know if a problem occurs, and we will work with you.

Closing

Pets not picked up within 30 minutes of closing will be subject to a $20.00 late  pick up fee. 

-Pets not picked up after 50 minutes from closing WILL be subject to a $50.00 boarding fee, and your pet will not be able to be picked up until the next day.  

Vaccinations

All pets are required to show proof of current rabies vaccination prior to grooming. 

All puppies must be cleared of all required puppy vaccines and must have your vet's approval to be groomed. 

Cancellations

Please call at least 24 hours prior to your appointment to cancel or reschedule, this will help avoid fees and allows us to get that appointment filled by someone waiting.